Chief Operating Officer
Tammie has over twenty years of strong background in business management, claims management, self-insurance, investigations and appeals. She is responsible for managing the refunds, has oversight of the technical aspects of refund appeals, determines Retro investments and establishes Retro contract policies.
She is the association’s representative to the Department of Labor & Industries and works with the state legislature on public policies that impact association members. She is an expert in the state-funded insurance laws, knows the key state leaders who are involved in the state fund, and has participated on various state committees where policy might help or hurt WRA members since 1999. She provides on-site training support to members and does public speaking to various groups.
As COO, Tammie provides creative support and strong leadership for the growth of the retrospective rating program which has increased company participation by over $7 million in premiums since she began at WRA in 1999. Members have enjoyed a return of over $3 million dollars during this time. She has been successful in growing the services to Retro members, put together a dynamic team of workers’ compensation specialists and developed numerous techniques to help manage the sophisticated and challenging work of on-the-job injuries. She has developed member support services for those who do not qualify for Retro, but need help with claims consulting. She has invested staff education in self-insurance services and invested funds in technology so that reports to National self-insured clients meet their expectations.
In 2007 her success at WRA provided the association the opportunity to form a subsidiary where services to the members are now performed. A Board of Directors now works to discuss service needs, contracts, funds, and staffing growth.
Tammie has been in business for herself, worked in a law firm as a paralegal and worked with the Board of Industrial Insurance Appeals as the company representative. Her business career includes evenings preparing payroll, long range business planning and an understanding of the importance of employee development to support creativity, sustain successful and consistent work products, and provide quick response to customer needs.
If you have any questions or concerns Tammie can be reached by calling 360-943-9198 ext. 13 or by email at Tammie@retailassociation.org.